Refund policy

Returns, cancellations and refunds

Little Leopards is responsible for your order and your consumer rights. Our supplier-direct delivery and return arrangements do not reduce those rights.

Changing your mind

For eligible online purchases, you may cancel from the time you order until 14 days after the day you receive the goods. Tell us within that period, then return the goods within a further 14 days. You do not need to give a reason.

Email littleleopardscontact@gmail.com with your name, order number and the item you wish to return. We will provide the correct return address and instructions. Products may be returned directly to the supplying partner; do not send them to our business correspondence address without confirming the return arrangements.

Return costs and condition

For change-of-mind returns of goods that can normally be returned by post, you pay the direct return postage cost. We do not charge a restocking fee. Keep all parts and accessories with the product and package it securely. Retaining the original packaging is helpful, but does not remove your statutory cancellation rights if it is unavailable.

For goods that cannot normally be returned by post, any customer-paid collection cost will be disclosed in the product listing before purchase. Such options will remain unavailable until the collection arrangements and costs have been confirmed.

You may inspect an item as you would in a shop. We may make a lawful deduction for a reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Refunds

For a cancellation, we refund the item price and the cost of our standard outward delivery. We do not have to refund the extra cost of a more expensive delivery service you chose. Refunds are made to the original payment method, normally within 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. Your bank or payment provider may take additional time to show the credit.

Faulty, damaged or incorrect items

Contact us at littleleopardscontact@gmail.com if an item is faulty, damaged, incorrect or not as described. Where you are entitled to a return or remedy under your consumer rights, Little Leopards covers the reasonable return cost. We may request photographs to help resolve the issue, without limiting your statutory rights. A supplier warranty or supplier return policy does not replace your rights against Little Leopards.

Optional cancellation form

To: Little Leopards, 65 Bulstrode Avenue, Hounslow, London TW3 3AA, United Kingdom; littleleopardscontact@gmail.com.

I give notice that I cancel my contract for the following goods:
Goods / order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending a paper form):

You may use this form, or send another clear statement that you wish to cancel.