Find quick answers about delivery, tracking and returns, or email littleleopardscontact@gmail.com for help with an order. Include your order number if you have one.
Delivery and charges
Where do you deliver?
We offer free delivery to eligible UK mainland addresses in England, Scotland and Wales. We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or offshore islands. Supplier-specific postcode restrictions may also apply. If you are unsure about an address, ask us before ordering.
How long will my order take?
Check the delivery estimate for the exact product and selected option. Allow 1–2 business days for processing, unless the stated estimate already includes that time. Business days are Monday to Friday, excluding UK bank holidays. Products are sourced to order and sent directly by our suppliers; different options can have different delivery times.
Will I pay extra shipping or import charges on delivery?
Standard shipping, customs duty, import VAT and carrier handling fees required for an eligible delivery are included in the selling price. If a carrier unexpectedly requests payment for these charges, contact us so we can arrange payment or resolve it. See the full delivery policy.
Tracking and separate parcels
How do I track my order?
We provide tracking information when it becomes available. Use the tracking link in your shipping confirmation, or sign in to view your orders. If you need help finding the details or your delivery is delayed, email us with your order number.
Why has only part of my order arrived?
Items from different suppliers may arrive in separate parcels. Check the shipment details and tracking information for each parcel. Contact us if an item is missing or the tracking does not explain what has arrived.
Returns and order problems
How do I request a return or cancellation?
Email us with your name, order number and the item you wish to return or cancel. We will provide the correct return address and instructions. A product may need to go directly to its supplying partner; our business correspondence address is not the default return address.
Return deadlines, transport costs, refund timing and your rights are set out in the returns and refunds policy. Read the terms that apply to your order before arranging postage or collection.
What if my item is damaged, faulty or incorrect?
Contact us with your order number and a description of the problem. Photographs can help us understand what happened and resolve it. The refund policy explains the arrangements for faulty, damaged, incorrect or misdescribed goods.
Can I exchange an item for a different product?
We do not offer direct exchanges. Contact us to request a return under the refund policy, and place a separate order if you would like a different product.
Choosing the right option
Does a selection include every design shown?
Each selected option is purchased individually unless the listing expressly says otherwise. Check the chosen design, colour, dimensions, included parts and availability. Room settings and styling accessories do not establish what is included.
For help comparing climbing furniture, read our cat-tree buying guide. For a missing measurement or product question, contact Little Leopards.
For the complete information, see our shipping policy, refund policy and terms of service. This help page does not change those policies or your rights.
What to include when you contact us
- Before ordering: send the product link, exact design and colour, and the measurement or feature you need to check.
- For an existing order: include your order number, the item and selected option, and a short description of the issue.
- For damage or an incorrect item: relevant photos of the item and packaging can help us understand what happened.
Use our contact form or email littleleopardscontact@gmail.com. For climbing furniture, our photo and measurement comparison may help identify the detail you need.