Terms of service

Last updated: 16 October 2026

1. Who you are buying from

Little Leopards is the trading name of Connor Mahoon, a sole trader. These Terms apply to consumer orders placed through littleleopards.co.uk.

Email: littleleopardscontact@gmail.com
Correspondence address: 65 Bulstrode Avenue, Hounslow, London, TW3 3AA, United Kingdom.

This is our correspondence address. Contact us for return instructions before sending goods; a different return destination may apply.

2. Placing an order and payment

Orders are placed in English. Select your product, exact design or option and quantity, add it to your basket, and check the product, delivery and contact details before paying. You can correct your selection and details before completing checkout. If you notice a mistake afterwards, contact us promptly; changes after an order is placed depend on whether they can reasonably be made.

Prices are in pounds sterling. Little Leopards is not VAT-registered. The selling price includes standard delivery to eligible addresses and the shipping and import costs described below. The total payable and available payment methods are shown before you complete checkout. Any optional paid extra must be shown and chosen by you before payment.

3. Order acceptance and availability

Your order is an offer to buy the selected goods. We accept it when we send you an order confirmation email confirming your order. An email that states payment is pending or further payment action is required is an acknowledgement only; follow its instructions so the order can be confirmed. Payment is handled using the method and payment arrangements shown at checkout.

You order directly from Little Leopards. We are responsible for checking availability and arranging delivery; please contact us with any order queries. Products may be dispatched from outside the UK.

If an unexpected availability problem means we cannot supply an item, we will contact you promptly. We will refund the affected item unless you choose an agreed alternative. We will not substitute a different product without your agreement.

4. Product information

Check the selected option's description, dimensions, materials, stated limits and installation requirements before ordering. Showroom scenes illustrate styling and approximate placement; they do not replace the selected product's description or specifications. If information you need is missing, contact us before buying. Nothing in these Terms reduces your right to receive goods that match their description.

5. Delivery areas, timing and tracking

Free standard delivery applies to eligible mainland addresses in England, Scotland and Wales. We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man or other offshore islands. Postcode restrictions may also apply and must be disclosed before ordering. Contact us if you are unsure whether your address is covered.

We normally allow one to two business days for processing. Business days are Monday to Friday, excluding UK bank holidays. Delivery periods vary by product and option; check the estimate shown before ordering. If an estimate includes processing, do not add processing time again. Some deliveries from overseas take longer than UK-stocked goods.

We deliver within 30 days unless a different period has been agreed with you before purchase. Any period exceeding 30 days must be made clear and agreed before you order. If we miss an agreed delivery deadline, contact us. Your rights to require delivery within an additional reasonable period or to cancel where the law permits are unaffected.

Items may arrive in separate parcels. We email you when an order or part of it is dispatched and provide carrier tracking details when available. A shipping email identifies the items in that shipment; carrier tracking updates may take time to appear. We remain responsible for the goods until you, or a person you nominate to receive them, takes physical possession.

6. Shipping and import charges

Little Leopards covers standard shipping, customs duty, import VAT and carrier handling fees required to deliver your order to an eligible address. These costs are included in our selling price. You will not be asked to pay them separately on delivery.

If a carrier unexpectedly requests payment for these charges, contact littleleopardscontact@gmail.com so we can arrange payment or resolve the request. Little Leopards remains responsible for the included costs.

7. Cancelling an order

For ordinary online goods purchases, you may cancel without giving a reason from the time you place the order, including before dispatch, until 14 days after the day you receive the goods. If one order is delivered in separate parts, the cancellation period normally ends 14 days after the day you receive the last item.

Tell us clearly that you wish to cancel by email or post using the contact details above. Include enough information to identify your order. You may use the optional form below, but you do not have to. Sourcing a standard product to order does not remove your cancellation right.

After telling us you are cancelling, return the goods without undue delay and no later than a further 14 days, unless we have offered to collect them. Contact us for the correct return destination and any prepaid service or collection arrangements.

8. Return transport and condition

For eligible change-of-mind returns of cat trees, pole trees and wall climbing furniture, Little Leopards covers return transport through a prepaid service or collection under the free-return offer described in our Refund policy. An offer displayed when you place an order will be honoured for that order. Contact us before booking or paying for transport.

For other goods that can normally be returned by post, you pay the direct return postage cost disclosed before purchase. For other goods unsuitable for normal post, any customer-paid return transport cost or supported estimate must be explained before purchase. We do not charge a restocking fee.

You may handle goods as reasonably necessary to inspect them as you would in a shop. Where the law permits, we may deduct a reduction in value caused by handling beyond that inspection. Keep parts and accessories with the goods and package them securely. Original packaging is helpful but is not a condition of your statutory cancellation rights.

9. Refunds

Cancellation refunds include the item price and standard outward delivery cost. If you chose an optional delivery upgrade, we do not have to refund the extra amount above standard delivery. Refunds use the original payment method without a refund fee and are made without undue delay.

Where we have offered to collect the goods, or you cancel before delivery, we refund within 14 days after you tell us you are cancelling. For other returns, we refund within 14 days after we receive the goods or evidence that you have sent them back, whichever is earlier. Your bank or payment provider may take additional time to show the credit.

10. Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described. Contact us if an item is faulty, damaged, incorrect or not as described. Your legal rights to a refund, repair or replacement apply as appropriate, and Little Leopards pays reasonable return costs where required by law. Photographs may help us resolve an issue, but we will not use them to restrict your statutory rights. Additional warranties and return policies do not replace your rights against Little Leopards.

11. Keeping your information and contacting us

You can save or print these Terms. We provide a copy of these Terms and our Refund policy with the order confirmation so you can keep them with your order details. Our Shipping policy gives further delivery information, and our Privacy policy explains how we handle personal information.

For an order question or complaint, email littleleopardscontact@gmail.com with your order details and what you would like us to resolve. Nothing in these Terms excludes or limits your statutory rights. Changes to these Terms apply to future orders and do not retrospectively alter an existing contract.

12. Optional cancellation form

To: Connor Mahoon trading as Little Leopards, 65 Bulstrode Avenue, Hounslow, London, TW3 3AA, United Kingdom; littleleopardscontact@gmail.com.

I give notice that I cancel my contract for the following goods:
Goods and order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sending a paper form):

You may use this form or send another clear statement that you wish to cancel.